有用科技小编2026/09/24
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阅读12分钟打印任务卡在「正在删除」和「正在打印」，先在打印队列窗口里选中那条任务按一次 Delete；没反应就停掉 Print Spooler 服务，把 C:\Windows\System32\spool\PRINTERS 里的 .SPL 和 .SHD 残留文件清掉，再把服务启动回来。管理员命令行三条命令能一次做完，服务停不掉时把启动类型改回自动并重启兜底，最后才考虑删除打印机重新添加。
多数情况是后台服务卡住或 spool 目录残留文件占着队列，打印机硬件本身大多没坏，不用急着重装驱动或送修。以下方法在 Windows 10/11 实测可用。
适用系统：Windows 10/11；最后更新：2026-09-24。
打印任务卡在「正在删除」到底是什么情况
在「设备和打印机」里双击打印机图标，队列窗口里那条任务的状态会一直停在「正在删除 - 正在打印」，右键取消没有任何反应，新发起的任务排在后面也进不去。这时 C:\Windows\System32\spool\PRINTERS 里通常还留着这次任务对应的 .SPL 和 .SHD 文件，后台的 Print Spooler 服务正被它们占着不放。
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先判断是服务卡住还是残留文件占着队列，再对症处理，能省去大量盲目重装的时间。
方法1 在打印队列窗口先直接取消卡住的任务
队列窗口里能直接取消掉的任务占了卡死情况的大多数，先试这一步，成本最低。
操作步骤
- Win+R → 输入 control printers 回车，打开「设备和打印机」
- 找到目标打印机图标，双击唤出打印队列窗口
- 在列表里选中状态为「正在删除」或「正在打印」的那一条任务
- 按一次 Delete 键，或者右键 → 取消；没有响应就等 30 秒再看一眼
- 一次只处理一个任务，不要连点，不要勾选多条一起删，不要直接关窗口
- 取消成功后打印一张测试页，确认队列能正常放行新任务
容易踩的坑是对着任务反复右键取消、一次勾选多条一起删，或者干脆把窗口关掉不管。连点会让后台反复提交取消请求，队列反而更难放行；一次只处理一条，没反应就往下走。
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方法2 停掉 Print Spooler 再清空 spool 目录
后台服务一停，占着队列的 .SPL 和 .SHD 残留文件就删得掉，删完队列归零。
操作步骤
- Win+R → services.msc 回车，在服务列表里找到 Print Spooler（打印后台处理程序）
- 右键 → 停止；如果「停止」是灰的，先右键「属性」，把启动类型改成「手动」再停
- 打开文件资源管理器，进入 C:\Windows\System32\spool\PRINTERS，跳出来的 UAC 提示点继续
- 把文件夹里所有 .SPL 和 .SHD 文件全部删除，删不掉的先记下文件名，清完不要关窗口
- 回到服务窗口，右键 Print Spooler → 启动，再把启动类型改回「自动」
- 重新发起打印任务，确认状态不再是「正在删除」
删不掉的常见原因是服务其实没停干净，回服务窗口确认状态显示「已停止」再删一次；记下的文件名不影响后面操作，目录清空即可。
方法3 用管理员命令行三条命令一次做完
这三条命令等同于方法2，速度更快，队列反复卡死、要多次重复清理时最省事。
操作步骤
- 开始菜单搜 cmd → 右键「以管理员身份运行」，标题栏应显示「管理员」
- 执行 net stop spooler，停掉打印后台处理程序
- 执行 del /Q /F %systemroot%\System32\spool\PRINTERS\*.*，强制清空残留文件
- 执行 net start spooler，重新启动服务
- 若提示「拒绝访问」，说明 CMD 不是管理员身份，关掉重开再执行一遍
- 回到打印队列窗口，重新发起打印任务验证
命令行做法的好处是远程维护和反复卡死时能快速重复执行。如果提示「拒绝访问」，别怀疑命令写错，先看标题栏有没有「管理员」三个字。执行完不要忘了回队列窗口重发任务验证。
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用「软领打印机驱动修复大师」更省事
打印机队列这个功能，解决的正是打印任务删不掉、队列被一个「正在删除」的任务堵死的问题。软件会把排队中和卡住的任务一并清掉，省去停服务、进 spool 目录删文件、敲命令行这一串步骤，卡死时点一下就能把队列恢复干净。
软领是知名国产软件品牌，20 年技术沉淀、服务千万用户；软领官网 wyouhua.com 直接下载，安装时没有捆绑勾选项。软件里可以点客服按钮联系真人客服，复杂情况还有工程师远程协助处理。
方法4 服务停不掉时改启动类型并重启释放
服务停不掉，多半是启动类型被改动过，或者服务被别的进程占着，先把启动类型改回自动再看状态。
操作步骤
- 管理员 CMD 执行 sc query spooler，看 STATE 是 RUNNING 还是 STOPPED
- 执行 sc config spooler start= auto 把启动类型改回自动，注意 start= 后面有一个空格，写错会报参数错误
- 执行 sc stop spooler，再执行 sc start spooler 手动重启服务
- 仍提示「无法停止」，先重启电脑，开机后不要打开任何文档，立刻重复方法2的清理步骤
- 清理完再打印测试页；如果队列依旧卡死，说明卡住的原因不在残留文件上，继续看方法5
改启动类型不成功，就看 sc query 返回的 STATE，如果一直停在 STOP_PENDING 不变，说明服务被占用，这时重启电脑后立刻重做清理，比继续在命令里折腾更省时间。
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方法5 兜底：删除打印机后重新添加
前面的方法都做完还是不出纸，问题多半出在打印机端口或设备状态上，删掉重新添加一次最干脆。
操作步骤
- 控制面板 → 设备和打印机，右键卡住的打印机 → 删除设备
- 同一窗口点「添加打印机」，让系统重新搜索并安装
- USB 连接的把线拔插一次；网络打印机把网线或 Wi-Fi 重连，并记下当前 IP
- 打印机电源关闭 30 秒再开，等待面板自检完成
- 打印测试页确认；方法1到方法4都无效、且多台电脑同时卡住，多半是打印机固件或网络问题，联系厂商
重新添加时系统会重新装一遍驱动，所以不用事先卸载旧驱动。网络打印机记得把 IP 记在纸上，端口设置里要填同一个地址。
常见问题
打印任务卡在正在删除，右键取消没反应怎么办？
选中那条任务按一次 Delete，等 30 秒。仍然没有反应就去 services.msc 停掉 Print Spooler，再清空 C:\Windows\System32\spool\PRINTERS 里的 .SPL 和 .SHD 文件，把服务启动回来，然后重发任务。
打印机队列里有个任务删不掉，重启电脑有用吗？
有用，但常常不够，spool 目录里的残留文件重启后可能还在。正确顺序是重启让服务释放占用，开机后不打开任何文档，立刻清空 PRINTERS 文件夹，再启动服务。如果重启后队列依旧卡死，就要往端口和驱动方向查了。
提示「打印后台处理程序服务没有运行」怎么恢复？
这是 Print Spooler 停了。Win+R → services.msc，找到 Print Spooler，右键启动，启动类型设为「自动」。如果起不来，先在管理员 CMD 执行 sc config spooler start= auto，再执行 sc start spooler。
spool\PRINTERS 里的 .SPL 文件删不掉提示被占用怎么办？
文件被后台服务占着，先在服务窗口停掉 Print Spooler，确认状态是「已停止」再去删。还是删不掉就重启电脑，开机后直接进目录删，或者用管理员 CMD 执行 del /Q /F %systemroot%\System32\spool\PRINTERS\*.*。
打印机显示正在打印但不出纸，队列清空后还要做什么？
先看纸盒和墨盒、碳粉，再看打印机面板有没有报错灯；USB 线拔插一次，网络打印机确认 IP 没变。这些都正常就删除设备重新添加，让系统重新装一次驱动。
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