有用科技小编2026/10/26
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阅读11分钟查看打印机队列有两个入口：在「设置 → 蓝牙和其他设备 → 打印机和扫描仪」里点目标打印机，再点「打开打印队列」；或者按 Win+R 输入 control printers，在控制面板的「设备和打印机」里双击那台打印机的图标。任务栏右下角出现打印机图标时，点它也能直接调出队列窗口。以下方法在 Windows 10/11 实测可用。
队列里的任务不动、删不掉，多数是 Print Spooler 服务卡住或 spool 文件夹里留了旧文件造成的，打印机本身大多没坏，不必急着送修或重装整台机器。
适用系统：Windows 10/11；最后更新：2026-10-26。
打印机队列窗口到底藏在哪
点了打印之后机器没动静，右下角也没有提示，任务其实还挂在队列里，「状态」列写着「错误 - 正在打印」或「需要用户干预」，只是没人打开队列窗口去看。
队列窗口没有单独的桌面图标，它挂在每一台打印机下面。系统里同时装着实体打印机和 Microsoft Print to PDF 这类虚拟打印机，入口就藏在那些图标当中。窗口能不能打开、任务能不能删掉，决定了接下来是清队列还是重启后台服务。
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先认准自己那台打印机的图标再往下操作，能省掉不少盲目重装驱动的工夫。
第1步 先进入打印机列表，找到目标打印机
队列窗口要靠系统里的打印机列表才能打开，先找到目标打印机，双击它才会弹出来。
具体操作
- 按 Win+I 打开「设置」，进「蓝牙和其他设备」→「打印机和扫描仪」，列表里会列出本机装过的全部打印机，其中也包括 Microsoft Print to PDF 这类虚拟打印机
- 入口找不到时，按 Win+R 输入 control printers 回车，直接打开控制面板的「设备和打印机」
- 在图标上认设备：带绿色对勾的是默认打印机，灰色半透明的是离线设备，图标上带黄色感叹号说明驱动或端口有异常
- 确认要查看哪一台，后面所有操作都针对这一台图标，别点成虚拟打印机
认错设备是这一步最常见的乌龙：虚拟打印机永远显示就绪，拿它去看队列自然什么都看不到。
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第2步 双击图标调出打印队列窗口
双击打印机图标就会弹出队列窗口，窗口标题里带着打印机名和当前状态，任务列表就在窗口中间。
具体操作
- 在「设备和打印机」里双击目标打印机图标，弹出的小窗口标题形如「XXX - 正在打印」或「XXX - 查看正在打印的内容」
- 窗口里是一张任务列表，列有文档名、状态、所有者、页数、提交时间；没有任务时列表是空的，属正常现象
- 看「状态」列的关键词：正在打印、已暂停、脱机、错误 - 正在打印、需要用户干预，关键词不同，处理方向也不同
- 窗口标题直接写着「已暂停」时，说明队列被手动暂停过，先在菜单栏的「打印机」里取消「暂停打印」再看
- 在「设置 → 蓝牙和其他设备 → 打印机和扫描仪」里点某台打印机，再点「打开打印队列」，效果和双击图标一样
状态显示「脱机」时，先看打印机电源和 USB 线或网络连接，这时候在窗口里怎么点队列都不会动。
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用「软领打印机驱动修复大师」更省事
队列清空后又反复堆积、卡住的文档删不干净时，可以在软领打印机驱动修复大师里用「打印机队列」功能。它把已连接打印机、每台的状态（比如「脱机」）和队列里的文档放在一处查看，还能把常用那台设为默认打印机、添加新打印机，不用在设置、控制面板和 services.msc 之间来回找入口。
软领是知名国产软件品牌，20 年技术沉淀、服务千万用户。软领官网 wyouhua.com 直接下载，安装没有捆绑勾选项；软件里有客服按钮可以联系真人客服，复杂情况有工程师远程协助。
第3步 在队列窗口里处理卡住的文档
队列里堆积的旧任务会堵住后面的文档，按顺序取消掉，再重新提交就能恢复。
具体操作
- 选中卡住的文档，右键→「取消」，或者用菜单栏「文档」→「取消」；状态长时间停在「正在删除」时先别反复点，那说明后台服务没响应，直接走第4步
- 菜单栏「打印机」→「取消所有文档」，把整个队列清空，这是最常用的一招
- 同一个菜单里检查「暂停打印」和「脱机使用打印机」两项有没有被勾上，勾上就点掉
- 队列清空后把打印机电源关掉再开，等面板自检完成，重新提交一份测试页确认能正常出纸
- 提交后仍显示「错误 - 正在打印」而且队列不再前进，直接进入第4步做底层排查
「取消所有文档」之后队列会短暂空白几秒，这是在删除 spool 缓存文件，别在这时候反复提交新任务。
第4步 队列窗口打不开或删不掉时的兜底排查
队列窗口空白、打不开、任务删不掉，基本是后台打印服务或 spool 缓存文件的问题，先从服务查起。
具体操作
- 按 Win+R 输入 services.msc，找到「Print Spooler」，右键「重新启动」；双击它把「启动类型」设为「自动」，避免下次开机它不启动
- 以管理员身份打开命令提示符，执行 net stop spooler 停掉服务，处理完再执行 net start spooler 把服务起回来
- 服务停掉后打开 C:\Windows\System32\spool\PRINTERS 这个文件夹，删掉里面的 .SPL 和 .SHD 残留文件，再启动服务，队列就干净了
- 系统文件异常时依次执行 sfc /scannow 和 DISM /Online /Cleanup-Image /RestoreHealth，跑完重启一次
- 打开设备管理器查看「打印队列」和 USB 打印支持两项，带黄色感叹号或代码 43 说明问题在驱动或端口上，需要重装驱动或换一个 USB 口重连
- 添加打印机时报 0x0000011b，属于打印共享相关的系统更新兼容问题，要去主机侧调整策略，在队列里反复取消任务没用
删 spool 文件前先停服务，不然文件被占用删不掉。这一步做完重新提交一份测试页，确认队列能正常走完。
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大家常问
Win10 怎么快速调出打印机队列窗口？
按 Win+R 输入 control printers 回车，在「设备和打印机」里双击目标打印机，队列窗口立刻弹出。任务栏右下角出现打印机图标时，直接点它更快。
打印机队列窗口被隐藏了，怎么重新显示出来？
队列窗口不会真正被隐藏，通常是点到了别的设备。先在「打印机和扫描仪」列表里确认选中的是不是实体打印机，虚拟打印机的队列永远是空的。
打印队列里的文档一直显示正在删除，删不掉怎么办？
这是 Print Spooler 卡住的表现。以管理员身份运行命令提示符，执行 net stop spooler，删掉 C:\Windows\System32\spool\PRINTERS 里的 .SPL 和 .SHD 文件，再执行 net start spooler。
重启 Print Spooler 后打印队列还是空的，是驱动的问题吗？
不一定。先看打印机图标有没有黄色感叹号，再打开设备管理器看「打印队列」项有没有代码 43。没有异常时，检查 USB 线或网络连接，以及默认打印机是不是选错了那台。
添加打印机报错 0x0000011b 和打印队列卡住有关系吗？
0x0000011b 是打印共享相关的系统更新兼容问题，出现在添加共享打印机这一步，跟队列里的旧任务无关，需要在主机侧调整，取消队列任务解决不了。
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